Discord support terms
These terms cover Pail & Co Ltd’s Discord support product. Creating an account or saving a setup does not start a paid subscription.
Your support setup
You must have permission to connect your Discord server and use the sources you supply. Keep credentials private and review the bot’s configuration before using it. Do not use the service for unlawful activity or try to access another customer’s information.
AI answers can be incomplete or incorrect. Check important advice before relying on it. The bot cannot resolve every support issue or replace your team’s judgment.
Your plan
Your plan sets your support-thread allowance. A support thread counts once, on the bot’s first successful reply. Follow-ups in that thread are unlimited. No automatic overage charges.
Subscriptions are monthly. Prices include applicable tax. Stripe hosts checkout and subscription management. For Stripe Managed Payments transactions, Stripe is the merchant of record; Pail & Co Ltd provides the software. Review the order terms shown at checkout before subscribing.
Plan changes take effect immediately with prorated charges or credits. Cancellation takes effect at the end of the paid period. Unpaid subscriptions do not extend access beyond that period.
Your data
See how we handle your information. Signing out or disconnecting the bot does not delete your saved work. We verify ownership before handling a deletion request.
Questions
Email [email protected].